Ingress is not supported
DSktr
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A popup with "ingress is not supported on this device configuration" appears. I can understand if Ingress don't like my custom Android 13 on my Samsung S8,but i also got Xiaomi Mi Mix 2 on stock Android 9 with closed bootloader and it also tells the same.
Can i have some clarification about what's going on?
NB PokemonGo works well,even GooglePay works,but not Ingress.
Post edited by DSktr on
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I've started getting the same error. It was fine a few hours ago.
Xiaomi Mi 11 Ultra, MIUI 14.
Same problem here.
Phone Honor Play Android 9
Mesmo problema aqui com meu note 8 pro xiaomi
Samsung Galaxy S8 with stock Android 9 - same problem.
Same problem.
Xiaomi Mi 8, Lineage OS 21 (=Android 14) with GAPPS.
I cancelled my C.O.R.E. subscription for now even though I hope I can play again soon and resubscribe.
Edit: This last paragraph sounded way more entitled and like making a thread than I intended. Anyways I am very happy that I get to play again and I of course reactivated my subscription.
I tried with A Galaxy s7, a poco f1, a Samsung A15. Everywhere this message appears out of the blue, where i was fine on my main device just yesterday.
I hope this will be solved soon while keeping our active streaks. Which i am warned about via push notifications but can't do **** about :(
Also seen on OnePlus 5 running the stock Android 10 image, no root, no bootloader unlock
Also having this issue as of this afternoon. I assumed it was because I'm running GrapheneOS, but as far as Ingress can tell, this is just Android. No root, locked bootloader, etc.
Galaxy S8 is a really, really old device.
Why not get something more modern from just a couple of years ago?
GrapheneOS on Pixel 7a - no root - also not working anymore, played just some hours ago.
Just started seeing the same problem on a OnePlus 8T. Stock Android 12, not rooted, no unlocked bootloader. Was working fine last weekend and even on Tuesday still.
SafetyNet checks out as well. Weird.
Issue seems resolved, just logged in. Looked like a server side Play Integrity issue.
SafetyNet is deprecated.
This isn't a reason though for the Ingress team not to give a heads up forewarning about old devices being no longer supported
Hopefully thus can be fixed ASAP for all affected players
It's working again, thanks to the team for the speedy fix!
If you were seeing an
Ingress is not supported on this device configurationerror message earlier today, can you please share your device's Google Play Integrity verdict information so that we can investigate further? For steps on how to do this, please see this Google documentation:First, enable the Play Store's developer options on the device. On the Play Store app, tap your profile icon and then tap Settings. Open the About menu and tap the row labeled Play Store version seven times to unlock developer mode.
Then, to generate a verdict from an Android device, open the Play Store app. Tap your profile icon and then tap Settings. Open the General menu and then tap Developer options. In Play Integrity settings, tap Check integrity to generate a verdict.
If you aren't seeing
Labels: [MEETS_BASIC_INTEGRITY, MEETS_DEVICE_INTEGRITY, MEETS_STRONG_INTEGRITY]then this means your device does not meet Google's integrity checks. This can happen if you're using a device with an unlocked bootloader, if there's malware on your device, or if you did not download the official Ingress app from the Google Play Store.Labels: [MEETS_BASIC_INTEGRITY, MEETS_DEVICE_INTEGRITY]
Build fingerprint: Xiaomi/beryllium/beryllium:10/QKQ1.190828.002/V12.0.3.0.QEJMIXM:user/release-keys
Brand: Xiaomi
Device: beryllium
Model: POCOPHONE F1
TestId: dGVzdGluZy0xODVmOWJiMy05YTU2LTRjNDktYTAzZC1kYTI3YWFkYjUwODg
Don't punish users for running modified Roms and using devices in a more secure and sustainable way.
Don't make changes of this kind without telling people.
Labels: [MEETS_BASIC_INTEGRITY]
Build fingerprint: OnePlus/OnePlus8Pro/OnePlus8Pro:13/TQ3A.230901.001/f71d0ea59a:userdebug/release-keys
Brand: OnePlus
Device: OnePlus8Pro
Model: IN2023
Was not able to enter Ingress earlier today, likely because of an unrooted custom ROM (LineageOS). Please don't make me revert to stock OS, it sucks for Oneplus :(
Labels: [MEETS_BASIC_INTEGRITY, MEETS_DEVICE_INTEGRITY]
Build fingerprint: samsung/dreamltexx/dreamlte:8.0.0/R16NW/G950FXXU1CRC7:user/release-keys
Brand: samsung
Device: dreamlte
Model: SM-G950F
TestId: dGVzdGluZy0yMWRlMzNiMy02YWIxLTRhZWUtODQ2Mi0zMzU5YmY2Njc3MDI=
Labels: [MEETS_BASIC_INTEGRITY, MEETS_DEVICE_INTEGRITY]
Build fingerprint: Xiaomi/chiron/chiron:9/PKQ1.190118.001/V12.0.1.0.PDEMIXM:user/release-keys
Brand: Xiaomi
Device: chiron
Model: Mi MIX 2
TestId: dGVzdGluZy0wYzIzZWViYi0xM2FiLTQ0ZjAtOGZjNC01NTI0NDY1MWM5ZDY=
Actually there is an app called Play Integrity api checker,which does the same:)
So i can confirm it works again, BUT my 327 day hackstreak is gone and i want it back.
I claim "force majeure" and hope for leniency on the side of Niantic.
Labels: [MEETS_BASIC_INTEGRITY, MEETS_DEVICE_INTEGRITY]
Build fingerprint: HONOR/COR-L29/HWCOR:9/HUAWEICOR-L29/9.1.0.405C432:user/release-keys
Brand: HONOR
Device: HWCOR
Model: COR-L29
TestId: dGVzdGluZy00NjJlODUxNS1mMmM3LTRlMDYtODI5OS1kOGNhYmM5N2ZjN2U=
Device ist not rooted and running stock OS.
Portal scanning is not supported as well btw, despite having a supposedly supported Chipset.
I had the same error message but after a restart the phone finished installing a system update to feb 2024 security patch and ingress started to work again, so maybe try to force a system update. My phone is a POCO X4 pro with android 13.
Mine is showing an input error. I played normally hours ago.
Ingress is not compatible with this device configuration
TO TRY
Labels: [MEETS_BASIC_INTEGRITY, MEETS_DEVICE_INTEGRITY, MEETS_STRONG_INTEGRITY]
Build fingerprint: motorola/penang_g/penang:14/U1TPS34.29-37-2-1/8dd47-b430fa:user/release-keys
Brand: motorola
Device: penang
Model: moto g53 5G
Please note that we do not support rooted or jailbroken devices, as published in our Niantic Terms of Service, which were last updated on May 8, 2023.
3.4 Eligibility and Account RegistrationIf you want to use certain Services, you will have to create an account with us (an "Account"), and you will also need access to a supported mobile phone and an Internet connection. The help centers at Niantic Game and App Resources contain a list of supported devices. We do not support rooted or jailbroken devices.Labels: [MEETS_BASIC_INTEGRITY, MEETS_DEVICE_INTEGRITY, MEETS_STRONG_INTEGRITY]
Build fingerprint: Xiaomi/fuxi/fuxi:14/UKQ1.230804.001/V816.0.7.0.UMCCNXM:user/release-keys
Brand: Xiaomi
Device: fuxi
Model: 2211133C
TestId: dGVzdGluZy1lZmNkNGViNC0zZGMyLTQ3MzQtYTZjYS0wMDUzODY2YWViMmI=
How do you define "jailbroken"? Is it something like limera1n on an iphone? Is it a simple different OS on your android device and an unlocked bootloader? The entire ToS is bad if you say "root is not supported". People buy devices to own them. To fix shotcomings of the manufacturer OS like ads, tracking, functional problems, root is a legitimate way to make a device last longer and work better. this has to change asap. Stop discriminating power users that know what they want and what they do. Let people **** themselfes in the foot if they prefer to do so.
Rooted phones aren't supported because of cheaters,despite there are ways to have even stock rom and cheat software.
Also there are lots of supported phones and custom roms aren't officially supported just because who knows what is changed in such roms not by official manufacturer but by developer. I mean,custom roms lead to too many device variants,much harder to trace bug.
From the other side i see there are devices with hardware check (eg Google Titan chip) also affected. Google pay haven't problems,and play integrity possibly haven't - only Ingress app. That means (imo) this bug is Niantic-side not users-side.
Usually a person who can install custom rom and probably root - has at least basic and device integrity passed,btw.
Mentioned above specs:
Minimum resolution of 480x800 pixels
Minimum of 512MB RAM (this needs to be corrected,i don't think 512 is enough for Android 8+,Google services and Ingress app,i'd bet 1.5gb is bare minimum,but it will be too laggy)
ARMv6+ processor (actually ARM7&ARM8,no libs for ARM6,and idk about x86)
GPU that supports OpenGL ES 3.0 (connected with above,i don't know any ARM6 with such GPU)
Strong Wi-Fi or network connection
GPS
Android 8+
Rooted devices are not supported
Beta or Preview versions are not supported
* Also Play integrity test should be passed,at least two green marks in "yasnac" test or "play integrity test"(easy to use - just grab app in store and check),Ingress can work a bit with cts profile mismatch/failed basic integrity,but only a day+-.