Sometimes cannot remote-view any portal
starwort
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in Report a Bug
Scanner version: 2.136.1-a69494a4
Device: Samsung S10e Android 12 (One UI 4.1)
I'm getting a bit frustrated with how often I have to restart the scanner. In the morning it needs restarting because the daily bounties don't refresh. In the afternoon it's because I drone-hacked a Portal and there's a permanent results screen splatted across the map. And in the evening it's because I cannot remote-view any portal.
This includes:
- going to the key carousel and tapping on the key pic to view the portal
- going to the key carousel and tapping the Charge button (which goes to remote view before you can charge it)
- tapping on any portal pic from Alerts to view the portal
- trying to view the drone
Symptoms are that it starts going to the remote view; some of the links and fields load, and maybe even some of the portals, but the portal you are trying to view never loads and it just sits there with the spinning triangle logo.
Restart scanner and it magically works again.
4
Comments
Being able to remote view portals when using a key, using comms traffic to click on a remote portal or even when you go to drone hack, the portals just don't show up. Force closing the app and restarting usually fixes it, but it gets old. Just bring back the dang refresh button.
Recharging lately has also gotten slower and slower, due to the portals not refreshing when you tap on the keys. Open your key carousel and tap on a key, and wait for it to figure out if its grey, blue, green, red or if its decayed.
This can happen on the first app load of the day or the 10th time you open the app. Happens on mobile data or WIFI. Happens on multiple different locations with different WIFI hardware and uplinks (companies).
To add on to this, the scanner itself is been horribly laggy over the past week, which likely contributes to this issue and just being able to play in general. Multiple times in the past week agents are unable to load the scanner beyond a black screen or a screen with no portals. Client stops working or loads very slowly despite the data being great (other apps including other Niantic apps load correctly during this time).
Need moar hamsters?
One of the weird consequences of this is that you can be going along hacking portals until suddenly you realise that the scanner has stopped loading portal info and you've walked into a new area where the scanner has forgotten all the portals.
Link for the portal that you can see on the screen: https://intel.ingress.com/intel?pll=51.750549,-1.244646
As you can see, there are many portals missing. The one portal that is there did hack correctly. I believe the last thing I did was remote-recharge a random key from my inventory (hence no XM left). It may have been the remote view that caused all the portals to disappear.
What exactly happens when the game la gs for you? Is it the hanging action after a hack or recharge? I've noticed trying to charge a single reso sometimes wakes up the server and the action goes through. Other times, the server will spit out cancelled out requests as text.
I have been noticing lately the game is just not great when it's been in the background and bringing it back to the foreground has the app in a zombie state before the server tries to update the scanner. I don't know if it's because I now have a phone with 12 GB RAM where memory doesn't have to be kicked to be usable.
It can be any action. I can load the client, and once loaded, go to do a Drone hack. If the remote portals actually load. That frequently takes closing and opening the drone screen multiple times. Lag can be I open the client in the park with 100 grey portals or I open the client at a single Machina portal, and when attempting to attack, it just hangs. I restart my client so many times, lately, its starting to feel like when we were forced to start using Prime. In that overall aspect I've been playing less because its just aggravation. I don't like that when I'm trying to play something that should be fun. Prime doesn't wanna behave and I'm at the park, I pop open Orna instead if I'm alone. If I'm walking with someone else we complain about the client for a bit then just talk about something else. If we are trying to actually do Ingress, I will fight with it for a while, usually multiple restarts and some cussing.