Health Section missing IOS

OldDirtyBard · February 6

I have been playing for a few weeks and my trekker medal is at 0. My weekly report came out today it showed 48km yet My trekker medal at 0. Haven’t captured any metal progress dispute being very active the past few weeks. Also, I tried deleting and reinstalling the app turning on and off adventure sync no luck. I have not had this issue in other Niantic games.

OldDirtyBard · February 6

I wanted to upload screenshots, but I’m too new.

NianticOfficial · February 6

Hello @OldDirtyBard - would you please check the following settings for us?

iPhone settings -> Health -> Data Access and Devices -> Ingress -> verify that Steps is shown and enabled
If enabled, check what the iPhone itself records?
1. Open Health app -> tap Browse (bottom right of screen) -> Activity -> scroll down to see if steps are being counted
iPhone settings -> Privacy and Security -> Motion and Fitness -> verify that FItness Tracking is enabled and Health has permissions
iPhone settings -> Privacy and Security -> Location Services > very that Location Services is enabled and Ingress > should be either While Using the App or Always

Look forward to your response.

OldDirtyBard · February 7

My confusion is it showed 48 Km on my weekly report and trekker is 0

Step 1: no ingress ( pogo is there )

Step 2 steps being recording.

Step 3: I am tracking but again just pogo no ingress

Step 4: Always on.

other information:

Adventure sync is turned on

I have tried uninstalling and reinstalling the app

for what it’s worth I also play my iPad mini as well as my cell phone. So I was hoping these troubleshooting steps would help on a different device

iPad Mini (with cellular, if that matters)

Step 1: No Ingres

Step 2: yes I believe data is shared across my devices, including my watch, my phone and my iPad mini

Step 3 : Just Pogo

Step 4: While using

Also I want to point out despite deleting and uninstalling the app I could no longer turn on adventure sync of my iPad at one point it was on but I may have done something. Trying to troubleshoot this issue. See photo below.

thank you for taking the time to respond

Jo0Lz · February 7

https://community.ingress.com/en/discussion/comment/195238#Comment_195238

I think there are issues on some iPhones. I've submitted two in game requests and opened a topic here, they say it's on their list/radar but it's been like 8 months and no update.

My trekker medal works, but the overall tracked distance doesn't match health data.

OldDirtyBard · February 9

The 2 daya ago I opened the app and got this pop up

Which would be exciting if it changed anything.

Still only getting progress in pokemon go

but going back to original post by “Niantic Official”

yes and ingress is there
still yes
Still No Ingress
changed it to always. Still nothing as can be seen above

it wouldn’t matter if I could level up with out these medals. I am walking 50-70 kms a week and getting 0 credit

MissSemantics · February 10

I have the same problem but I am using a Samsung phone. The health metrics are not showing up on my agent profile. I have 0 steps counted even if active sync is turned on. Tried Pikmin and Pikmin is counting my steps. Hope they can fix this Ingress bug.

OldDirtyBard · February 12

Just wanted to provide an update still counting yet not counting my activity.

Jo0Lz · February 13

Hey @OldDirtyBard , I have a somewhat different issue, but I think it was caused by a similar issue:

I have used this iPhone for years and never had any issues, but I remember now I installed Ingress on my iPad when my phone was being repaired for two days. If I recall correctly, that was about the same period my Adventure Sync was broken.

I walk 10-15 thousand steps each day, approx 10KM, and the weekly report only shows 20-30km.

What I did yesterday seems to have resolved the issue for me; what I did was: Uinstall Ingress on my phone, reboot the phone (volume up, volume down, hold the power button until it turns off and back on again) and reinstall Ingress.

I'm going to keep an eye on my KM's trekked, reporting back on monday after the fitrep report.

OldDirtyBard · February 19

Providing another weekly update. A new curious trend has presented itself. According to Ingress for a second week in a row, I have walked exactly 54 km (just short of the bonus) I checked it against my Pokémon GO and it’s short as seen in the screenshot collage below. @Jo0Lz I will try it tomorrow on my lunch break! Thanks for the tip

Jo0Lz · February 19

Well I've had my FitRep today, and have to conclude it's not working correctly for me (yet).

OldDirtyBard · February 19

I did as suggested and something changed. When I reinstalled. I got a report similar to that of my pokemon go

However I just did a quick walk and it registered in Pogo and Not Ingress.

The reason I even care about this not working is because I need the medal to level up.

Thank you for trying to help @Jo0Lz

OldDirtyBard · February 19

@NianticOfficial would it be possible to please credit my account towards the metals as I have screen shot proof of the past few weeks. Thank you for your time and consideration.

OldDirtyBard · February 26

Just wanted to provide another weekly update. @NianticAustin , @NianticAustin , @NianticCasey @NianticHenry please consider crediting my effort I have screen shots showing 300 km walked. Enough for the 300 medal. (Sorry for tagging so many, just after several weeks no one from Niantic has responded)

OldDirtyBard · March 4

Another weekly update. Can anyone help me please

Jo0Lz · March 6

https://community.ingress.com/en/discussion/comment/195965#Comment_195965

it is the 6th again maybe they only check and reply on the 6th of every month.

I’m kidding, but it’s crazy how little effort is being put in these reports. Mine is left unread entirely, why even bother running these forums and having the bug report section.

it feels like they have outsourced this, and when issues get to complex they just ignore you until you stop playing or complaining. Maybe that is also why 98% of the issues are not resolved and a similar percentage of players just stopped playing.

sad.