Samsung S24 Crash Issues
NianticOfficial
Niantic › admin
in Report a Bug
Hello Agents -
We are aware that there is an issue causing Samsung S24 devices to crash. This is not an Ingress-specific issue and is impacting other products as well. Investigation continues.
If you wish to add your name to the list of Agents experiencing this issue, please comment here - at this time, device information is all that we are looking for.
We will be merging other posts related to this here. We would like to use this thread to keep all information in one place.
Thank you for your patience as we continue investigating and work to resolve.
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Hi team,
Since getting the new Samsung S24 ultra yesterday the game keeps crashing about 2-5 minutes in each time, usually after just attacking something
The game quits to home screen with the message "Ingress keeps stopping".
Have played with settings, reinstall game, factory reset brand new phone but no resolve. Still installed on my old phone S21 ultra and runs fine. Any ideas 🤔
S24 ultra. Android 14. OneUI 6
Cheers!
Have you tried different screen refresh rates and activated this option in settings?
Can you send it back for warranty maybe ? A phone like that shouldnt crash doubt its overheating..
Are you using Samsung's game booster menu thing? I have heard it can cause issues or even flag account for cheating so that may be a reason.
@1337bix thanks for the heads up; I've seen similar reports from other S24 users across other Unity games. Does clearing the OneUI 6 cache help? Settings > Apps > OneUi 6 > Storage > Clear cache.
Thanks for that tip, but nothing. Still crashing.
Mostly crashes after a hack, an attack and almost always after a scan. The game is almost un-useable.
We had a first Saturday today and it was incredibly painful
Same problem, same phone. But I don't have to attack to crash. Very frustrating. Not using the game boost option. 512GB, Verizon.
Same phone, Samsung Galaxy S24 Ultra (SM-928U1). One UI 6.1, Android 14. It appears to crash after potentially any action. I've crashed after deploying Resonator, after completing Glyph sequence. After initiating Overclock. Even after store purchase.
I've been severely unlucky and can crash twice within a minute. I cleared cache, un/reinstalled to no success.
Same here. It seems to just be a general problem with the Ingress Scanner on the S24 Ultra. It can happen recharging, hacking, even buying things in the store. Typical time between crashes is anywhere from 1 to 5 minutes, so it's very easy to make it occur with any sustained play. Hopefully Niantic will get a model of this phone to their engineers so they can reproduce it and fix it.
This issue needs to fixed ASAP, as the Anomalies are 2 weeks away with a number of players (not me) who are affected and cannot participate or enjoy the Anomaly sites
There is a possibility that issue maybe on Samsung's side. With regards to their One UI
Request anyone who has the S24U to try installing and using, a different launcher to see if the issue remains.
Same here with my s24 ultra. I also have the same problem with Pokemon Go.
It seems really random. Game can crash 5 times in 2 minutes or be stable for 20 minutes. Anything can trigger the crash, even using the shop.
Tried to disable or enable every single option on my phone but nothing is working. Tried to check if there are spikes on the cpu o ram while crashing but everything looks normal.
The game always crashes when doing an action (hack, deploy, drop item, etc.), it never freezes while not pressing anything.
I have the S24 ultra. I also have the same problem with Pokemon Go. Google Play version seems a bit more stable than the Samsung store version.
It seems really random. Game can crash 5 times in 2 minutes or be stable for 20 minutes. Anything can trigger the crash, even using the shop.
Tried to disable or enable every single option on my phone but nothing is working. Tried to check if there are spikes on the cpu o ram while crashing but everything looks normal.
The game always crashes when doing an action (hack, deploy, drop item, etc.), it never freezes while not pressing anything.
Please try this solution
https://us.community.samsung.com/t5/Galaxy-S24/SOLVED-S24-Ultra-One-UI-keeps-crashing/td-p/2789566
The game crashes when you do a scan.
When you finish the scan (either manually or automatically), the game crashes and the scan is not saved. This issue is active since the Android 14 update.
Samsung Galaxy S22 Ultra. Android 14. OneUI 6.0. Recent version of the game.
This is a different issue then what the thread was opened for, you should upvote this thread and comment in it instead:
S24 ultra 🙄
All I have run into so far is that the game crashes when I try to take a picture for nominations of new PoI. It does not crash when taking photos from my camera roll. But if I'm trying a live photo while submitting it will crash.
I have not tried with Pokémon Go
I have a S24 Ultra, 512GB. It frequently crashes while playing Ingress Prime. I don't play other games and haven't noticed it crashing while reading the news, listening to music, etc.
I have the S24 Ultra, fw version is S928BXXU1AWM9
I am using a different launcher (nova) but the issue remains. I also noticed, that the portal scan option is not available in Ingress. The whole option to activate it is missing.
SM-S928B/DS
One UI version: 6.1
Current version: S928BXXU1AWM9 / S928BOXM1AWM9, S928BXXU1AWM9 Security patch level: 1 January 2024
No scanning functionality.
No overclock.
No ability to save nominations to be uploaded later, only immediate upload.
I was able to upload a nomination with live photo without the app crashing. Recharging and viewing remote portals does not cause the game to crash. I did not have a chance to properly play to test more.
Hello, this has already been recommended and does not assist, but thank you anyway
The issue still occurs and the anomaly event is less than 2 weeks away. Feeling a little let down
it's a problem of the underlying Unity engine on devices with the Snapdragon 8 gen 3 (e.g. S24 ultra. Oneplus 12), s. https://niantic.helpshift.com/hc/en/6-pokemon-go/faq/4398-certain-android-devices-may-experience-crashes/
Same issue on S22 ultra
Activating the scan works
Scan itself works
The moment the scan is done and you press the red button, the game crashes to quitting.
This since december 2023.
Updates havent resolved it yet.
I have the same issue with my S24 Ultra, app has been sent to the "deeply suspended apps"
Hope there is a solution to this issue.
OnePlus 12 / 16 GB RAM / 512 GB storage / "Games stock rubbish" stopped and disabled / Power saving and management disabled for Ingress app.
After a couple of three crashed, a popup appears, saying that "Ingress app keeps crashing".
Any update on this bug @NianticBrian please?
Niantic released Version 2.136.1of Ingress Prime, one of the changes mentioned is:
Speculative fix for crashes occurring on Samsung Galaxy S24 Ultra.