Can't use in game help chat
in Report a Bug
I started a chat with support on the 10th of January (conversation ID 28156028) and got a couple of replies. I was told my issue was being escalated and that was the last message received.
My issue was resolved but now the chat is stuck. I can send messages but no replies come back and I need to report some more problems using the chat. I think the conversation needs to be closed on Niantic's side.
I have had this issue before but went away by itself after some unknown period of time.
2
Comments
You could reinstall Ingress which clears the data for the help chat. Alternatively, head to ingress.com/support and open a ticket there, it is the same process as going through the help chat.
Same boat, minus the resolved part.