I paid for CORE and only got the CMU, help chat completely useless, running me in circles
in Report a Bug
I signed up for CORE and got the CMU bonuus right away, but no badge, no inventory space, no nothing else.
I am on iphone and this was paid for through the apple store in phone app thing.
Customer service kept asking me to shoe them my puurchase receipt, which I provided at least 4 times. They tell me this is not the purchase receipt , claiming it is an email from Niantic, despite it clearly saying it is from APPLE.
Cuustomer service asks me for a transaction ID number, there is nothing of the sort in any email I got from apple. Thy say they can not help without this number and end the session.
It is extremely frustrating, coming up on one month now with absolutely no progress being made.
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Comments
It has been a while since I used Apple, but I assume you should have gotten a receipt from Apple like the screenshot below, no?
Your Order ID is probably what Niantic means with Transaction ID, so try sending that in. If you don't have that email, you can also login to https://reportaproblem.apple.com/?s=6 where you should also be able to find the purchase with the Order ID.
Thanks I will log in to that site and look for a number.
I got charged for my second month now, still nothing.
Customer support said they escalated my problem too, but have not responded in almost two days now.
It has now been an additional week, I am locked out of being able to report a problem again since my issue was "escalated", I have no way of contacting customer service in game anymore. I have opened two more support tickets through online browser and gotten no response.
It has been many weeks and I am completely SOL with my CORE subscription. Customer service has done NOTHING. I am cancelling my subscription and filing credit card chargebacks against Niantic.
Complete waste of time