Failed to upgrade membership after successful deduction of CORE membership purchase

Pandowdy · January 13

Hello.

I am ingress game agent Pandowdy.

I purchased a CORE membership this morning and the ingress software suddenly blacked out after I successfully deducted my payment. I closed ingress and reopened it and realized that I didn't upgrade my membership properly. I got a Google order email and a bank card charge reminder.

My Google order number has been emailed to [email protected] it replied automatically telling me that it is no longer monitored.

My software version is Android 2.132.1.

I provided the screenshots I thought necessary in the email attachment. I would like to ask Niantic to help me restore my CORE membership and corresponding game credits after checking and confirming my order. I need to redeem the "Lunar New Year 2023" badge.

Thank you guys.

你好，

我是ingress遊戲特工Pandowdy。

我在今天上午購買了CORE會員，成功扣款後ingress軟體突然黑屏了。我關閉ingress並重新開啟，發現沒有正常升級為會員。我收到了Google訂單郵件和銀行卡扣費的提醒。

我的Google訂單編號已經發郵件給[email protected]。但是它自動回覆告訴我已經不受監控。

我的軟體版本是安卓2.132.1。

我提供了自己認為必要的截圖在郵件附件。麻煩Niantic在查詢和確認訂單後，幫助我恢復CORE會員身份和對應的遊戲物資。我需要兌換“Lunar New Year 2023”徽章。

謝謝你們。

Pandowdy · January 13

The problem has been solved.

Failed to upgrade membership after successful deduction of CORE membership purchase

Active · Last Updated January 13

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