Game stuck on loading screen
Lerida13
✭✭
in Report a Bug
After the most recent update (12/12/23), when I open the app, I can’t get past the Ingress Prime loading screen. I have uninstalled and reinstalled but that has not helped at all. I have an iPhone 13 Pro Max
Tagged:
2
Comments
@Lerida13 thank you for the heads up. Were you able to sign into Ingress today or are you still seeing this issue?
Are you using a mobile or Wi-Fi connection to sign into Ingress?
I’ve tried on both. It worked for a moment on my home wifi, and then stopped working again.
@NianticBrian forgot to tag you. I’ve opened up the game a few more times since then. I’ve gotten a network error message, a scanner communication error, and when it actually opened up I hacked one portal, before giving me my items, everything seemed to get stuck. I used a bursted and it stayed just circling around. I walked a bit & tried to deploy some resonators on an empty portal, and it was still stuck. The deploy button and hack buttons dimmed. I couldn’t perform either function, even when I was standing directly on the center of the portal.
@NianticBrian still happening intermittently. No rhyme or reason. Sometimes on wifi sometimes on cellular.
@NianticBrian i've got same issues and it's still can't login into my old account but when i start my alt acc it can login through, i currently using poco m3 for devices and i've tried re-install the app so many times and using cellullar connection and wifi reset it so many times but it doesn't help. i've got screen capture if i must upload it maybe you can e-mail me please :)
Same problem here
Same issue for me, app no longer able to establish a secure connection. Happens only on Android.
I tried various network connections, app data clearing, Android cache partition clearing, app deinstalls and re-installs. No fix.
On one occasion it worked, but soon after stopped again, some fluke... :(
Aaaaaand it got unstuck without me doing anything... Well, I should better get some playtime now :)