Scam Support?
4tfdrh
✭✭
So I'm trying to log back into Ingress after about a decade off the game.
On logging in I get this screen.
When I press accept I get this error and cannot continue.
So I reached out to the Ingress developers on the number listed on the Google play store.
And they're asking me to buy something? Direct with them?
What on earth is going on? I just want to log in. Is this a scam?
My device is a Xiaomi Mi 13 Ultra 2304FPN6DC
I just want to log back on and see if my [dot]glyphs still work.
photos[dot]app[dot]goo[dot]gl[slash] pYFijKczH2NzUB6H6
[12/9, 10:16] Lawson: Hello I am having trouble with logging into my ingress account.
[12/9, 10:16] Lawson: I've tried power cycling and clearing cache but no joy
[12/9, 10:16] +1 (415) 570-8871: Hello
[12/9, 10:17] Lawson: When I try to accept the ToS I just get this
[12/9, 10:17] Lawson: Looking on the forums, it seems to be a known error, and people seem to be able to login with a new account but I really don't want to lose my account.
[12/9, 10:17] +1 (415) 570-8871: wait
[12/9, 10:18] Lawson: Thank you, I also seem to have lost all my account experience? I used to play this like 8 years ago
[12/9, 10:20] +1 (415) 570-8871: You will have to buy again, it will not be right, you will get better service using our account
[12/9, 10:40] Lawson: Buy what?
[12/9, 11:53] +1 (415) 570-8871: I don't know where you bought the account if you look at the account from us and get support we won't have any problem now
[12/9, 11:53] Lawson: I didn't buy the account
[12/9, 11:53] Lawson: I made it
[12/9, 11:53] Lawson: 10 years ago!
Comments
Just answered you on your previous post, but here again:
There is no official Ingress WhatsApp, I am not sure why the support number listed on the Play Store is connected to a WhatsApp account that very obviously does not belong to Niantic.
The error with not being able to accept the Terms of Service is a known one, but I don't remember if there is a fix for it. The only official way to ask about your account is through https://ingress.com/support, go there and open a support ticket via the chat in the bottom right. Choose Account Help -> Login issue and follow the prompts from there.
@NianticThia @NianticBrian FYI about the number listed on Play Store
Hi @4tfdrh - I have escalated the situation you experienced internally. We do not offer support via WhatsApp (only via email) so thank you for raising this!
To get support with accessing your account, please see this FAQ and we will do our best to get you back into the game (for free!): https://niantic.helpshift.com/hc/en/3-ingress/faq/2441-help-with-sign-in-issues/
Thank you, I have stopped responding to the bot.
*Scammer, not bot.