Scam on the official Ingress WhatsApp?
So I'm trying to log back into Ingress after about a decade off the game.
On logging in I get this screen.
When I press accept I get this error and cannot continue.
So I reached out to the Ingress developers on the number listed on the Google play store.
And they're asking me to buy something? Direct with them?
What on earth is going on? I just want to log in. Is this a scam?
My device is a Xiaomi Mi 13 Ultra 2304FPN6DC
I just want to log back on and see if my glyphs still work.
I tried to attach images but the forum won't let me.
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photos[dot]app[dot]goo[dot]gl[slash] pYFijKczH2NzUB6H6
[12/9, 10:16] Lawson: Hello I am having trouble with logging into my ingress account.
[12/9, 10:16] Lawson: I've tried power cycling and clearing cache but no joy
[12/9, 10:16] +1 (415) 570-8871: Hello
[12/9, 10:17] Lawson: When I try to accept the ToS I just get this
[12/9, 10:17] Lawson: Looking on the forums, it seems to be a known error, and people seem to be able to login with a new account but I really don't want to lose my account.
[12/9, 10:17] +1 (415) 570-8871: wait
[12/9, 10:18] Lawson: Thank you, I also seem to have lost all my account experience? I used to play this like 8 years ago
[12/9, 10:20] +1 (415) 570-8871: You will have to buy again, it will not be right, you will get better service using our account
[12/9, 10:40] Lawson: Buy what?
[12/9, 11:53] +1 (415) 570-8871: I don't know where you bought the account if you look at the account from us and get support we won't have any problem now
[12/9, 11:53] Lawson: I didn't buy the account
[12/9, 11:53] Lawson: I made it
[12/9, 11:53] Lawson: 10 years ago!
There is no official Ingress WhatsApp, I am not sure why the support number listed on the Play Store is connected to a WhatsApp account that very obviously does not belong to Niantic.
The error with not being able to accept the Terms of Service is a known one, but I don't remember if there is a fix for it. The only official way to ask about your account is through https://ingress.com/support, go there and open a support ticket via the chat in the bottom right. Choose Account Help -> Login issue and follow the prompts from there.
@NianticThia @NianticBrian FYI about the number listed on Play Store
Whoa, there is definitely no official Ingress account or support on WhatsApp.
That's a big security risk for the number on the Play Store. I don't see it on mine (US Play Store):
but that's a big oversight for NIA
Still no resolution, unsure how to get past the terms and conditions.
well, that's not Niantic...
Look like your account is banned
What's your ign?
Banned?!
Yui907, it's always been Yui907.
How can you tell?
dont see the number either on my play store, thats crazy a random phone number is listed there for some. Niantic better check that makes no sense since only they can add contact info there
It appears to be gone now, but does anyone know how to tell if or why I am banned?
Only support can say that.