Globe animation freezes during login, sound keeps playing
rambovan
✭✭
Started today. Sound keeps playing even after switching away from the app.
Game wont continue even when left on for minutes, but the sound keeps playing (hearing voices and stuff, maybe tutorial)
Tried:
- Delete data & buffer and restart
- Uninstall & reinstall game
- Restart phone
Ingress version: 2.128.1
phone : Pixel 7
android version: 14
wifi
_edit: Able to log in again now... 22:02 CET_
Post edited by rambovan on
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Same issue, I updated after a force update.
Pixel 4a, Android 13
Being a force update I can't even downgrade to v2.126.1 so I'm currently completely unable to play the game
I'm having the same exact issue as of around 15 minutes ago. I restarted the scanner, and now it's freezing during the globe animation. Putting the app in the background during this time, the background noise keeps playing until I force-stop the app. One time I was able to get in and try to glyph hack, and then it froze again.
Clearing cache and restarting phone does not help. Reinstalling the app does not help.
Edit: I should point out that I have been on version 2.128.1 for over a week with no problems until around 2 PM Eastern time today. This wasn't a case where I was forced to update and then it started happening for me.
Pixel 7
Android 13
Ingress version: 2.128.1
Edit 2: As of 5 PM Eastern, I can log in again. I'll update this if it breaks again.
Trying to help troubleshooting: Have any of you all ever done the new Prime tutorial from when Prime first launched? I remember that there had been issues in the past because accounts haven't done it yet which prompted the server to force it. I have done the tutorial multiple times in the past and have no issues getting into the game.
Because the new tutorial isn't live yet though, it may be the source of the issue. When you are on the black screen, try tapping the screen with four fingers at the same time, it should copy a debug log into your clipboard which might show where stuff goes wrong.
cc @NianticBrian, might be worth a try to activate the new tutorial?
I never done the tutorial on Prime, I just did it my first time on the beloved and never-as-much-as-now missed Scanner Redacted.
I had a bug a few times some months ago where it asked me to choose faction and Agent name. Not sure if related
Tapping 4 fingers at the same time doesn't work for me. The clipboard is blank
Try tapping 4 fingers in sequence while not lifting the ones that are touching the screen, if that makes sense? So 1, 1 2, 1 2 3, 1 2 3 4.
... lemme make a GIF and upload it lol
I have not done the new tutorial yet.
I did the 4 finger touch copy and this is the last message I received before the app froze up:
[FMOD] Please add an 'FMOD Studio Listener' component to your a camera in the scene for correct 3D positioning of sounds.
[FMOD] Event not found: {58439137-e8d7-4046-8179-17b182aea041}
Trying to do some more testing. This issue is now also happening on my older backup phone.
Ingress version: 2.128.1
Samsung Galaxy S9
Android 10
Tapping 4 fingers works only if you do it BEFORE the screen freezes. I don't know if it holds any meaningful data if you cannot acquire it after the freeze.
[FMOD] Please add an 'FMOD Studio Listener' component to your a camera in the scene for correct 3D positioning of sounds.
[FMOD] Event not found: {58439137-e8d7-4046-8179-17b182aea041
}
I believe it's connected to the account and not the device
iPhone 14 with latest iOS
Ingress prime starts to load, the globe just starting to be visible, and that is where it stops.
Uninstalled app, reinstalled: still happens
Turn off, turn on phone: still happens
That's my line of thinking too. I figured the additional example would help with troubleshooting.
Screen capture at the point it stalls/stops/hangs
There's an active thread already for this issue. You should add your example and upvote it.
https://community.ingress.com/en/discussion/22083/globe-animation-freezes-during-login-sound-keeps-playing#latest
as said in topic name,after changing nickname from agent_7digits - app stuck. so now no sojourner,no activity))) checked on my S8 with custom A10 rom and on J7-17 with stock. Data clean haven't helped.Can provide logcat if needed.
I also have the same problem, an hour ago I was playing normal I closed the game and I wanted to reopen and when I started the balloon it freezes.
Same issue with an iPhone 14 and latest iOS
Hello,
I have the same issue. I think I have never completed the tutorial but I'm not sure of that honestly.
Niantic ticket number issue for Agent Dectbat : 26916036
Pixel 6, Android 14
Location : Lyon, France
Mine hangs at effectively the same place.
Duplicate of:EDIT: nvm
Pixel 8 pro and I can't scan portals either so this isn't surprising. . . 🙄
Also having trouble starting ingress
I have the same problem with IPhone SE.
Please fix this ASAP I need to keep my Sojourner.
****. I could play till some minutes ago and now Niantic **** it up? Just test your app before release...
Pixel 7, Android 14
Not duplicate, in that case app freezes on globe animation, in my case smth wrong with nickname confirmation after globe (seems nick is changed but app refuses to see that).in my case app won't freeze until "ok" button wasn't pressed under "nickname already picked" message.
From the other side, both problems can have similar roots.
Oh whoops sorry, the GIF didn't work and I assumed it was the same problem 😅 But as you say, I assume it's the same root issue of the Scanner trying... something with the tutorial, and I believe the name change thing is coded as part of it.
Same problem.
Poco X3 Pro, Android 13, 2.128.1