Kinetic Capsule has frozen

8Toast8

My Kinetic Capsule froze during Optima. On Saturday 23rd. I’d just completed three in a row then this. I was working on Gold, already had Silver.

I’m on iPhone X IOS 15.4.1. I’ve rebooted phone. Reinstalled app. It’s Tuesday 26th and still the problem persists.

NianticVK

Thanks for reaching out, @8Toast8! If you haven't already, please submit a ticket via in-app support. One of our agents will look into this for you.

8Toast8

This morning the Capsule Surrendered my 8common heat sinks, Lucky me!

I should be pleased it’s working again, but can’t help thinking I’ve been robbed. I shall certainly think twice before I bust a gut for any future medals. 🙁

RyuuNoKokoro

Every day I vomplete 1 or 2 capsules but today I can't open last one.

There are a lot of different problems around the kinetic capsules

https://youtube.com/shorts/vEL0Uu4LVlA?feature=share << this is my problem

NianticVK

https://community.ingress.com/en/discussion/comment/168830#Comment_168830

@RyuuNoKokoro Please submit a ticket via in-app support. We'll take it from there.