Broken Drone
Help! S.O.S.! For 2 months now, my Drone has not been working. When I try to use the Drone, the message "Scanner communication error" flies across the screen. I have opened and re-opened 4 tickets and have received similar replies from "the team", "the dedicated team", "the development team", and "the Engineering team". I have been told that there are no restrictions applied to my account. I have been asked to reinstall Prime (which I did) and to check my wi-fi and data (a-okay for the latter two). With instructions from a Vanguard, I logged onto another player's device and my Drone still did not work. When the player logged onto my device with his account, his Drone DID work. So, I can assume that my device is not the problem. I am hoping that this Community Forum will be the place where someone will finally be able to solve my Drone issue.
Comments
best to do try different phone see if works? what phone u have ? strange error
I did try a different phone and the drone still didn't work. I have a Samsung Galaxy Tab S 6. Thank you so much for trying to figure this out.
ok this is very strange.... and u cant recall it or send it ? i dont know what can be the problem then..
Hi, again, @mortuus. No, I can't operate the drone at all. And, yes, this is very strange, indeed. At the beginning, the Drone was working fine. And then one night I was going out to play Ingress and realized that all my inventory had disappeared: all my keys, key lockers and regular gear. It was at this point that my Drone no longer worked. When I wrote to Niantic, they said I had illegal items and/or gps falsification. At that time, I was on vacation in another province and was getting gear from tons of agents there so I assumed responsibility for the possibility of receiving illegitimate gear. I don't know what gps falsification is so I'm pretty sure that had nothing to do with my problem. Therefore, I think Niantic accidentally did something to my drone when they took away my inventory. But, so far, they haven't been able to fix the drone.
seems like its actually stuck somehow, weird niantic cant help, not much we on this community can do really..
Can you recommend another place/person for me to go to, @mortuus ? Everytime I submit a ticket to Niantic, I get a bot that says the same thing in different words and they finish by saying that it's not a widespread issue, that they will pass it forward to another team ... and then I never hear from then again. I truly believe that the problem and solution is on Niantic's side but I am not having any results from them. Is there a real person from Niantic that I can talk to?
maybe we try tag @NianticBrian @NianticCasey if they can see this thread and advice something maybe ?
How do I tag them, @mortuus ? I am a 67 year old, techie-challenged grandma who is learning every day and then forgetting the next day. 🙃
Mortuus already tagged them for you :-)
Oh, that was nice. Thank you, @Rostwold , for putting me in the know.